Privacy Policy

Cleartrack Performance Privacy Policy


Our contact details

Name: Mark Soden

Address: The Old Church School

Phone Number: +44 (0) 7824 602 038



The type of personal information we collect

We currently collect and process the following information:

  • Personal identifiers, contacts and characteristics (for example, name and contact details)
  • Professional and/or personal email addresses depending on individual preference


How we get the personal information and why we have it

Most of the personal information we process is provided to us directly by you for one of the following reasons:

  • Taking part in a company survey or diagnostic
  • Interacting with our online products; including (but not limited to) our website, webinar registrations and whitepaper downloads

We also receive personal information indirectly, from the following sources in the following scenarios:

  • Data disclosed by an authorised third party (i.e. employer) on the individual’s behalf
  • Data obtained from linked system or database
  • Data generated through user interaction with systems/services

We use the information that you have given us in order to;

  • support the delivery of contracted services and products, or
  • achieve our marketing and sales strategies.

Under the General Data Protection Regulation (GDPR), the lawful bases we rely on for processing this information are:

(a) Your consent. You are able to remove your consent at any time. You can do this by contacting

(b) We have a contractual obligation.

(c) We have a legal obligation.

(d) We have a legitimate interest.


How we store your personal information

Your information is securely stored centrally on secure cloud-based systems. We have taken every reasonable step to ensure that your personal data is held securely at all times, and that access to these are closely monitored.

We keep email addresses and professional information for the time period required; this will be dependent on the length of the programme, plus a period of 5 years beyond to ensure we can maintain a quality business service. We will then dispose your information by removing it from our database.


Your data protection rights

Under data protection law, you have rights including:

Your right of access – You have the right to ask us for copies of your personal information.

Your right to rectification – You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances.

Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal information in certain circumstances.

Your right to object to processing – You have the the right to object to the processing of your personal information in certain circumstances.

Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us at kirsty@cleartrackperformance if you wish to make a request.


How to complain

If you have any concerns about our use of your personal information, you can make a complaint to us at

You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address:

Information Commissioner’s Office

Wycliffe House

Water Lane





Helpline number: 0303 123 1113

ICO website:

Get in Touch